Dear Guests! We are glad to welcome you to our hotel!
Please read the accommodation rules carefully.
1. The hotel is open 24 hours a day. Check-in time is from 12:00. Departure time – until 10:00.
2. Upon check-in at the hotel, the Guest must present identity documents (passport, driver’s license), reservation payment receipt / check-in voucher.
3. Early check-in – 06:00-12:00 (not earlier than 6:00). The service is paid – 50% of the cost of hotel services for 1 day.
4. If the stay is less than 24 hours, payment is made for 1 day, regardless of the estimated time.
5. Children under 6 years old – accommodation and meals are free.
6. Room cleaning – daily. Replacement of bed linen, towels, cosmetics – 1 year. in 4 days. For an additional fee – washing and ironing of clothes and extraordinary replacement of towels and bed linen.
7. The hotel has two tariffs: “Accommodation and meals”, “Accommodation and breakfast”. According to the chosen tariff, the price of the room includes: accommodation, meals “Swedish line” – three meals a day or only breakfast; doctor’s consultation for a stay of 4 days or more; using the services of a children’s room; parking for cars; WI-FI.
8. Guests staying on the “Bed and breakfast” rate and wishing to order an additional lunch or dinner should notify the hotel reception in advance. The service is provided the next day after the order. The cost of an additional lunch or dinner is UAH 220.
9. A room reservation made by the Guest in written or verbal form is considered guaranteed if the hotel has received full or partial payment for the stay.
10. In case of cancellation of reservation, non-arrival, change of date of arrival, period of stay, early departure, without warning less than 24 hours (before arrival/departure), a fine of 1 day of stay is charged, except for the cases that became the basis for such departure (illness of the Guest, illness or death of his family members, other cases that make it impossible for the Guest to receive services in full). If there is confirmation of such circumstances, money is returned in the amount of the cost of unused services.
11. It is forbidden to transfer the electronic card, which is a pass to the “Med Palace” treatment area, to other persons.
12. For the purpose of security, storage of the personal property of the Guest and the hotel, the entire territory of the hotel (with the exception of toilets and personal rooms / apartments of the Guest) is monitored and recorded by video cameras.
13. When leaving the room, it is necessary to turn off the light, electrical appliances, and close the taps.
14. In the rooms and other areas of the hotel, it is strictly forbidden to smoke, consume alcohol, narcotic substances and be intoxicated.
15. Playing musical instruments, making noise, whistling, singing loudly, using profanity, turning on audio systems and television loudly is prohibited on the hotel premises and in the rooms.
16. In the case of repeated violations of the internal rules of the Guest staying in the hotel, causing inconvenience to other Hotel Guests, causing material damage to the hotel (damage / destruction of property, etc.), the hotel administration has the right to refuse accommodation or evict the Guest with the entry of the client in list black-list.
17. For Guests traveling with pets:
The owner of the animal bears full financial responsibility for damages caused to hotel property by the animal, including damage to furniture, walls, carpeting and other damages caused by the animal to Guests or hotel staff.
When making a reservation, the Guest must notify the hotel administrator about the animal.
Keep the animal on a leash, in a muzzle or in a cage and do not allow the animal to move freely on the territory of the hotel;
Provide a certificate from a veterinarian with a note about the pet’s vaccinations.
Do not allow disturbance of peace and quiet by a pet and reduce such disturbance to a minimum.
It is forbidden to take pets with you to the restaurant, SPA center of the hotel and other public places.
We wish you a comfortable rest!
Sincerely, the administration of Hotel “VESNA”